My experience was varied. Was assisting my elderly parent with an install - went from walk-in tub to shower. Initially, salesman seemed irritated with my questions, somewhat condescending. He did spend all of the time needed, however. The installer, Christopher was very timely, conscientious, and kind; he answered all of my parent’s and my questions, explained the process 5 stars to him! The plumber - local C&D Plumbing - was horrendous; we changed our schedule to meet his - he showed up almost two hours late - no contact was made by anyone, so I called the project manager, was given a couple of excuses and timelines. When plumber finally arrived, he walked in, did not speak or introduce himself. When I asked him where he’d been, he flippantly said, “hiding,” and smirked. I told him that was unacceptable. His delay impacted the installation. Finally, the cost of the shower is exhorbitant. Post the install, I have made numerous requests for information about product ingredients, having come across research that indicates concern about triclosan. I have yet to receive a definitive answer- has been over a month.

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